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FAQ

Admission Requirements:

Cleveland
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Do spectators have to pay an entrance fee?
No, SPECTATING IS FREE. All spectators are free to walk around the facility. We just ask that as a spectator you do not interact with any of the equipment on the facility’s floor.
Do you require reservations?

We do not require reservations and allow guests to walk in and purchase tickets at our facility for both Play: CLE and Play: CBUS.

Can I buy tickets online?

Yes, for both locations you may purchase tickets prior to arriving.

Purchase Play: CLE here: https://playcle.centeredgeonline.com/AreasWidget

Purchase Play: CBUS here – link coming.

Is Play: open to the public every day?

Please check our location pages for more information on hours.

Can you help with fundraisers and non-profit events?

Yes! We have a few different ways to help groups host fundraising events with Play:. Reach out to your location’s Events Team!

Food + Drink:

Do you have snacks to buy?

Yes! We have a made-from-scratch kitchen and food menu available from open until an hour before close.

*Please note: Waivers are valid at both locations*

Can we bring in our own food?

We do not allow outside food and beverages into our facilities. We do encourage guests to bring and refill multi-use water bottles.

Does your restaurant serve alcohol?

Yes! Our bar works closely with many local breweries and distributers to bring you the best selection of beer, wine, and spirits to your location! Our beer, wine, and cocktail menu changes often so give us a call if you would like more information.

Do you offer gluten free and vegetarian options?

Yes! We have several food and beverage options that are gluten free, as well as vegetarian options on our menu.

Parties+Events

ow much does a typical event cost?

Events vary in price based on a number of factors. The best thing to do is see the information needed below, and bring all of your ideas and event dreams to your Play: Group Sales Team! If you have a target or specific budget in mind, bring that too, we can work with you!

Ok, what do I need to know to start planning the event?
Number of People Participating? (Will there be more attending the event, but not Playing?)
Event Date(s), Length of Event, and Time of Day?
Food and/or Beverage provided?
Private Room(s) / Area?
Can we request any special add ons?
Your event is limited by your imagination! We have had groups bring in DJs, Live Music, Food Trucks, Inflatable Bounce Houses, Laser Tag Arenas, Silent Auctions, Raffles, Pop-Up Shops, and SO much more!
Do you have custom food and beverage packages for private events?

Yes! We have a great made-from-scratch kitchen, and work with multiple local vendors and distributors, and have a full bar. We have made custom food menus, drink menus, cocktails, and brought in special requested wines, spirits, and beer for events!

Do you offer any team-building or group activities?

We believe the combination of our fantastic team, dedication to safety, kitchen and bar, and challenges we offer makes us the most IDEAL spot to host a corporate, sales, or team building outing! Most of our courses are designed to be done in small groups, or at least with someone, and can be turned into team building with minimal effort. Our height-based challenges can be enhanced to promote trust and team building.

Can you help with fundraisers and non-profit events?

Yes! We have a few different ways to help groups host fundraising events with Play:. Reach out to your location’s Events Team!

First Time Visit FAQ:

Should I fill out my waiver in advance? Do I need a new waiver every visit?
Get those waivers done in advance! The quickest way to get in and moving is to complete your waiver forms in advance for both Play: CLE and Play: CBUS. The waiver is simple to do from your computer, tablet, or phone before you step through our doors. Just head over to our waiver page. All waivers expire after one year. Each waiver must be filled out by a parent or legal guardian for participants under the age of 18.

*Please note: Waivers are valid at both locations*

Are Spectators free?

There is no charge for a spectators at Play: CLE and Play: CBUS. We ask that all children under 12 are accompanied by a paying adult.

Are there age requirements?

There is no set age requirement, however, our activities are geared towards children ages 6 and up. All children under the age of 6 must be supervised at all times for their safety.

Are there height requirements?

Play: CLE: There is a 5’8″ reach requirement for guests to participate on the ropes course and zipline. This height requirement ensures that each participant can safely reach all of the connection points throughout the self-guided course.

Are there are weight requirements?

Play: CLE: There is no minimum weight requirement to participate in the unharnessed activities (two ninja courses, parkour course, bouldering wall, CLE climbing blocks and the kid’s play area). Climbing activities (climbing walls, Pole Walk, and the Leap of Faith) have a minimum weight requirement of 45 pounds. The aerial ropes course and zip line have a minimum weight requirement of 60 pounds. ALL activities have a maximum weight of 275 pounds.

Do you have any Clothing and/or Shoes requirements?

All participants must wear closed-toe athletic shoes. No boots or sandals. We recommend comfortable, athletic clothing. We do not recommend wearing skirts or dresses. However, if you choose to wear a skirt or dress; shorts or pants must be worn to ensure safe fit of our harnesses.

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